What’s your role at Ursa Health, and what do you do?
I am a Senior Director of Customer Success. My work is to plan and coordinate projects to make sure we deliver on customer goals. In practice, that means that on any given day I am working on whatever is most critical to keeping customer projects on track – developing and updating project plans, writing requirements, testing/validating data, or working with the team to figure out the best way to solve a technical issue.
Can you share a little about your background?
I have been working in healthcare since college. I started off in Boston in the biopharm space supporting companies working in drug development and then moved over to strategy consulting after a few years.
When I made the move to Michigan, I went to work at a company that focused on the universe of IT support that behavioral health providers, mostly community mental health agencies, require. I started off implementing various EHRs that met the niche requirements of the market. I was there from the ground up as we built a suite of standard and custom data products tailored to that customer base and ultimately ended up leading the delivery team for those products. It was an amazing opportunity to work at the intersection of workflow and reporting design to improve organizations’ visibility into their performance and ability to effect meaningful change.
Why did you decide to work for Ursa Health?
I have always worked at smaller companies, or smaller groups within larger companies; I love the flexibility and creativity that sort of environment allows for. I think small teams, when tightly aligned, highly collaborative, and appropriately empowered, can accomplish incredible things. I was also looking for a role that would allow me to keep working on long term, complex, consultative data projects in healthcare.
Ursa so perfectly checked both those boxes.
What do you find to be the best part about working with Ursa Health?
We know that no two implementations are the same and do not expect customers to fit into a neat box for implementation – there is an expected and natural upfront process to discuss goals, review data, and set up a project plan and approach that delivers on those goals. New or unusual customer needs are a problem to solve versus a barrier to making any progress.
Additionally, our leadership at Ursa is committed to doing the right thing for customers – they truly value open and honest communication from both the internal team and customers.
Lastly, the team brings invaluable expertise to projects – from the specific payer files a customer needs to source, to the best Ursa setup for their current infrastructure, to the use cases a particular customer stakeholder is likely to bring to the table. That mix of practical knowledge and a genuine willingness to partner makes this group a great one to work with every day.
What is the one thing people are surprised to learn about you?
I enjoy methodical, time-consuming home improvement projects. As an example, I scraped all the paint off the tile in the midcentury bathroom at my last house and also love painting, weeding, mulching, and IKEA furniture assembly.
