Our mission
The Ursa team
As a physician executive for UCLA Health’s ACO, Robin developed and led the enterprise-wide care transformation infrastructure, which still includes hundreds of clinicians, all specialties and sites of care, and dozens of system redesign projects. This infrastructure enables the ACO to achieve its financial and clinical goals, has received national attention, and is a model for other delivery systems. These experiences taught Robin about the critical role of information in successful transformation, from the IT requirements necessary to synthesize data to the preparation of insights that activate clinicians and others. Robin co-founded Ursa Health with a vision that the spread of trusted information can unlock successful, authentic innovation for healthcare organizations.
Robin is a board-certified internist and has published broadly on medical home transformation, quality measurement programs, and population health delivery systems. He received his medical degree from Cornell University and completed his residency in internal medicine at UCLA Medical Center. He holds a bachelor’s degree from Princeton University and a master’s degree in the science of health services from the UCLA School of Public Health. He also completed the Robert Wood Johnson Clinical Scholars Program at UCLA/RAND.
Andy is a co-founder and chief product officer of Ursa Health. Over the course of a 20-year career in technology and healthcare, he has held positions on both the supply and demand side of data and analytics. He has worked for the Institute for Healthcare Improvement, the RAND Corporation, the Centers for Medicare & Medicaid Services, and UCLA Health, in roles ranging from software and database developer to policy analyst and health services researcher.
Andy has taught courses on improvement methods to physician and nurse leaders in the Robert Wood Johnson Clinical Scholars Program, as well as published a number of papers in the peer-reviewed literature, including the Journal of the American Medical Association and the New England Journal of Medicine. He holds a master’s degree in policy analysis from the Pardee RAND Graduate School and a bachelor’s degree in applied mathematics from Harvard University.
Before joining Ursa Health, Steve was head of development at xTuple, the world's #1 open-source ERP software company, managing a diverse development team that spanned four continents. Before that, he founded Speak Logistics, a tech startup borne out of his experience in the transportation industry, which introduced the user-friendly and modern sensibilities of the consumer Internet into the enterprise space. His professional passions include JavaScript, open-source software, continuous integration, and scalable code.
Steve holds a bachelor's degree in computer science from Harvard University and an MBA from William and Mary. He is a frequent speaker on subjects such as JavaScript, modular architecture, git, open source, and asynchronous programming
Caroline is responsible for supporting Ursa Health’s general operations and ensuring the smooth functioning of its administrative processes. She also manages the company's vendor relationships, ensuring best-in-class services so the Ursa team can work efficiently and focus on supporting clients. In addition, Caroline is responsible for the company's privacy policies and procedures, working in partnership with the security team.
Before joining Ursa, Caroline was vice president of partnerships for Aspire Health, the nation’s largest home-based palliative care company, where she was the business and operations liaison between the Aspire clinical team and health plans, provider groups, accountable care organizations, and other types of organizations. Before transitioning to a partnerships role, she was senior director of clinical operations, helping expand Aspire’s clinical care services across the country.
Caroline’s background is in supply chain management, which aids in her role at Ursa by streamlining process improvement. She holds a BS in business administration from the University of Tennessee.
Sandy has more than three decades of experience in marketing strategy, program delivery, and content development, with a focus on healthcare information technology. She formerly led marketing at Cotiviti, joining the company when it was Verisk Health and helping guide it through two major rebranding initiatives. Before Cotiviti, Sandy led communications and content marketing at Healthways, a population health and well-being company, where she helped the company gain visibility for the Gallup-Healthways Well-Being Index, a measure of global well-being in individuals and populations. She also held senior marketing positions at McKesson Health Solutions and ikaSystems.
Sandy developed diverse marketing skills over the eight years she spent at Aria Marketing, an integrated marketing agency serving healthcare information technology clients. Before her marketing career, she focused on content development, with positions at the IT consultancies Gartner and IDC and at the research organizations Shriners Burns Institute, Harvard Medical School, and Eastern Research Group. She holds a BA in English from Amherst College and is Pragmatic Institute level 4 certified.
Aaron oversees the development and delivery of all services to Ursa Health customers. His entire career has been in the healthcare industry in matrixed roles spanning strategy, operations, and analytics.
Before joining Ursa, Aaron was director of operations at Contessa Health, where he worked with payers, hospital systems, and ancillary providers to deploy the clinical services and financial operations to provide patients with the essential elements of inpatient-level care directly in the home under a bundled payment. Prior to Contessa, Aaron served as the director of strategic operations at Aspire Health, a national home-based palliative care provider in the country overseeing central analytics for clinical resource planning and provider relations teams. In addition, he was on the population health team at The Advisory Board Company, where he worked with large health systems and accountable care organizations on their population health strategies surrounding data integrations and care management deployment. Aaron holds a BA in sociology from SUNY Geneseo.
Jerry supports Ursa Health’s business development operations and maintains the company’s partner ecosystem. His entire career has been spent in operational roles, from infantry platoon leader to healthcare IT program management and sales. His background in healthcare IT operations specifically helps him bring a techno-functional viewpoint to partnership discussions.
Before joining Ursa, Jerry held various account management and sales positions with healthcare IT services companies. He was senior director, client services, for Virtusa, serving the Midwest, and vice president, client services, for emids, helping healthcare companies across the world leverage technology to improve patient and member lives. He holds a BS in computer science from the United States Military Academy and an MBA from the Owen School at Vanderbilt University.
Colin is responsible for advanced analytics at Ursa Health, which covers any method used to discover information in the data, such as visualizations, statistical models, and machine learning algorithms. Ursa Studio has several built-in applications to facilitate this discovery process, and part of Colin’s job is to help create and maintain these tools.
Before joining Ursa, Colin worked in the energy industry as a data scientist. He holds a bachelor’s degree in economics from Reed College, where he was Phi Beta Kappa, and a Ph.D. in cognitive science from the University of Washington, where he wrote his dissertation on models of human causal learning.
As director of technical services, John serves as a technical resource for clients during their implementation of the Ursa Health Platform. He has extensive experience in data interoperability and data modeling, having spent seven years with the Advisory Board, a research think tank. He first worked with the company’s business intelligence suite of tools, creating and perfecting algorithms and focusing on real-time data collection via HL7 data interfaces. Then, he served as the integration engineer for the company’s population health workflow tool, focusing on claims, EMR, and more real-time data integrations. In his final role with the company, he worked in the data acquisition services group, an implementation team that worked across the product portfolio.
Before joining the Advisory Board, John worked for Medical Present Value, a healthcare claims analysis company, as well as Epic, where he was a technical services engineer working on an enterprise master patient index product. He holds a BS in mathematics and a BA in economics from the University of Texas at Austin.
Tyler has spent the majority of his career in healthcare technology, accumulating experience across payer, provider, and vendor organizations. At Ursa Health, he supports Ursa customers in their pursuit of transformative innovation by creating strong and sustainable processes that enable easy and effective utilization of the company’s products and services. He is most passionate about delivering value and working with customers to foster quick and impactful business, operational, and technical problem-solving.
Before joining Ursa, Tyler worked for Redox, where he helped lead technology adoption for its healthcare interoperability platform and supported digital health solutions in integrating their products with core clinical and operational systems. He also spent two years as director of customer success at Apervita, a healthcare analytics company, where he created a framework for customer onboarding and management while also directly owning its largest clients. There, he supported an enterprise quality management and improvement program for a large integrated health system, which included a successful regulatory submission for over 15,000 providers. In addition to these experiences, Tyler worked at UnitedHealth Group as a product owner for its payment applications, specializing in claims payment and overpayment recovery, as well as implemented EHR software across the United States with MEDITECH. He holds a BS in business management and international business from Minnesota State University, Mankato.
Mary Lou has 13 years of experience in healthcare data integration, reporting, and analytics. As director of integrations, she serves as a technical resource for clients during their implementation of Ursa Studio as well as supports ongoing operations with existing clients. Most recently, she was director of data and reporting at Aspire Healthcare, the nation's largest home-based palliative care company, where she first led the company’s data integration team and then assumed oversight for the business intelligence team.
Before joining Aspire Healthcare, Mary Lou worked for Healthways, a population health and well-being company, where she was a data services manager leading the data implementation and integration teams. She holds a BS in business administration, marketing, from Tennessee Technological University.
Throughout his career, Ryan's focus has been on eliminating confusion from complexity, for clients and students alike. From managing multimillion-dollar development and implementation projects to cleansing raw data, his analytics experience spans the full process from data collection to presentation. Ryan began his career as consultant with Deloitte responding to forensic analytics needs arising from major commercial litigation as well as federal investigations. He has since worked in healthcare analytics, building deep experience in quality improvement at Fresenius Medical Care, the nation's largest provider of kidney care services.
Ryan holds a BA in management and human relations from Trevecca Nazarene University and an MA in conflict management from Lipscomb University, where he also spent several years as an adjunct professor. He currently serves on the board of Wild Heart Meditation Center and has taught insight meditation from Petite-Riviere-de-Nippes, Haiti, to his hometown of Nashville.
In his DevOps role at Ursa Health, Rob has diverse responsibilities, ranging from customer support to technical operations, including privacy and security. He spent 10 years in atmospheric science research at Colorado State University, primarily in a Fortran/Python programmer role, and has held general programming positions at both HP and Sun Microsystems/Oracle. Rob holds a BS degree in computer science from Colorado State University.
A member of Ursa Health’s Project Management Office, Sue is responsible for increasing the efficiency and utility of the company’s operational processes. She began her career as a business analyst at a boutique consulting firm, helping Fortune 500 companies across multiple industries to achieve enhanced performance and business outcomes through data mastery. Sue holds a BA in marketing from Baylor University.
The Ursa Health story
We come from the field of continuous quality improvement, which requires a gritty, action-oriented mentality. You have to be comfortable “failing toward progress,” understanding that you must define a change, assess its impact, and then use that feedback to design the next version of the change. And you may need to do this multiple times—bringing all those people who are most familiar with the problem along for the ride—before you come to the right solution. This is a philosophy and methodology we drew upon in redesigning systems of clinical care, but it has deep roots in other industries as well—one of the most famous examples being the Toyota Production System. When an organization is trying to improve the performance of a system, we believe this iterative process is mandatory.
Before we formed Ursa Health, when we were trying to generate the analytics necessary to apply this methodology in a complex, integrated health system, we had a revelation. When we prepared the data to answer the organization’s many complex questions, we took the same gritty, action-oriented approach. We brought together the clinical teams with the data teams. We set up feedback systems and went through multiple iterations. And it worked.
We learned a few other lessons along the way. Because healthcare is complex, clinical and business users may not actually know what question they need answered from the outset, and their clarity is greatly enhanced through this iterative process. And, often, data programmers are the ones who surface incompleteness or patterns in the data that inform the “right” definition of the question. Conversely, data professionals can’t always anticipate the messiness of healthcare data from the outset. Over the course of preparing the data, they will need to make decisions about how to interpret fields from source systems or inclusion/exclusion criteria for the analysis, and these are best informed by the clinician/business end user. Together, each helps the other succeed in their respective domains through a process that involves creating a rough, first pass at an analysis (e.g., the list of eligible cases or of adverse outcomes), assessing for adequacy (e.g., false positives), adapting the logic based on the feedback, and repeating. At the end of the cycle is knowledge that the organization can trust to guide innovation initiatives.
Our breakthroughs were a set of best practices and programming techniques that elevated the entire innovation team. Analytics consumers were engaged in validating the data transformation decisions, and analytics generators were freed up to facilitate this tight-knit collaboration. We created an organized approach to forming the data and SQL transformation code into reusable components, with each hard-earned asset saved centrally and usable in future reports. Our development team had no single solution to facilitate this adaptive approach. Instead, we patched together different tools, saved common logic in shared folders, maintained the ETL dependency manually in spreadsheets, and set up the analytic output into the health system’s visualization tools. It worked, but not without a lot of muscle and additional time.
That was the genesis of Ursa Health and our fully no-code analytics development platform. We wanted to make it easier for people with good ideas to bring them to fruition.
Interested in our mission?
Think you might want to join the Ursa team? We don't blame you! It's exciting to come to work here every day, knowing you're part of a movement to help the U.S. healthcare system work a little better for all of us.
Learn more about what it's like to work at Ursa here or consider subscribing to our News & Insights here.
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